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Hotel Policy

Hotel Policy

General Information

  • Check in time: 2.00 pm
  • Check out time: 12.00 noon
  • Credit Card Accepted: Visa, Master, American Express, JCB, Diners Club, BCA Deposit: No Deposit Required, Only Credit Card Guarantee Required Except On Restricted Promotional Rates

Cancellation and No Show:

Cancellation must be received no later than 7 days prior to arrival to avoid a cancellation charge being made. Failure to comply with this policy or if a client is a no-show will result in a one night room plus taxes and service cancellation fee being charged.
*Special promotions may apply different policies.

  • Rates are based on single or double occupancy.
  • No charge for children under the age of 12 years sharing room with parents.
  • High season surcharge is USD 30 per night. From 15 July – 15 September, inclusive, and from 20 December – 05 January, inclusive.
  • Rates are subject to an additional 21% service charge and tax.

Children’s Policy

  • Children under the age of twelve (12) years sharing a room with their parents will be free of charge on room only, the supplement for breakfast will be USD 12 plus 21% service charge and tax.
  • Children five (5) years of age and under twelve (12) will also be extended a 30% discount on any buffet dinners during their stay.
  • Children under five (5) years bill be offered breakfast and any buffet dinners free of charge.
  • Normally only one child is allowed per room with parents, however with small children there may be more flexibility in this policy.
  • Baby cot and connecting rooms are available upon request.
  • For safety and security children will not be accommodated in the Deluxe Lagoon Access Rooms, for the lagoon is designated “Adults Only”.

Care For Children in Bali

  • The safety and well being of children and their protection against sexual exploitation, harassment or any other harm, is of prime concern to us. As a responsible tourism resort, we are adamantly opposed to any form of child abuse or the sexual exploitation of children and adolescents.
  • Any irregularities observed in this respect will be reported immediately to the appropriate authorities.

Non- Smoking Policy

In compliance with Indonesian Law No. 36, 2009 on Health and the Region Regulation Bali Province No.10, 2011, under Article 2, hotels and restaurants are classified as public buildings in which a smoking ban applies.

  • All areas of Maya Sanur Resort & Spa are therefore designated smoke free, with the exception of a limited number of open-air, well ventilated areas, where guests may smoke.
  • Smoking is therefore prohibited in all public areas of the resort including inside guest rooms, restaurants, bar, meeting rooms and lounge, spa, yoga studio and fitness center, swimming pool areas, temple and temple garden. Guest may smoke in at the designated smoking area (car park)
  • All hotel vehicles used for guest services are smoke free at all times.

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