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To create and maintain the sector benchmark for environmentally responsible style and personal luxury together with inspired service that exceeds guest expectations, with innovative management initiatives and a dedicated staff who take ownership to ensure the ultimate atmosphere for relaxation, refreshment and renewal.
Since its inception 2001, Maya Resorts have been incorporating sustainable tourism principles and practices into its operation. We continuously strive to refine our level of understanding of sustainability and periodically take time to review our sustainable practices in order to expand these practices and implement improvements wherever possible.
We aim to move towards sustainability where all concerns need to be integrated into a business strategy that leads the resort to be more resilient, pro-active to future challenges and opportunities. Our Sustainable Management Plan ensures long term profitability for the hotel, which will benefit its owners, its employees and its neighbors. Therefore, in May 2011 Maya Ubud took up the challenge to obtain Green Globe certification.
Green Globe is the premier global certification for sustainable travel and tourism. Green Globe Certification offers the world’s most recognized and longest running program allowing us, as one of the green leaders in the travel and tourism industry to confidently promote our environmental credentials along with our commitment to the people and prosperity of our destination, the village of Ubud, Bali.
Legian Beach Hotel
Legian Beach Hotel sits as an oasis within bustling and vibrant environment of Legian, it is remarkable to discover the four hectares of gardens and parklands, which is the beautifully calming setting for Legian Beach Hotel. The vast tropical gardens of 40,000 square metres are fringed by the colourful destination on three sides and the famed beachfront on the fourth. Bali’s international airport is approximately a 30-minute drive.
For more information, please visit www.legianbeachbali.com
Candi Beach Resort & Spa
Escape from the hustle bustle of South Bali and embrace the tranquility of peaceful East Bali. Our charming resort is set within a coconut grove garden that gently rolls on to a beautiful private white sand beach. Natural colors and local materials have been blended to create a resort that harmonizes with the environment. The traditional architecture utilizes local materials from Bali and neighboring Indonesian islands, while the turquoise waters of the dreamy, palm fringed swimming pool appear to overflow into the azure sea. This welcome oasis is where the dream begins.
For more information, please visit www.candibeachbali.com or www.candibeachvillas.com
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MAYA UBUD RESORT & SPA Jalan Gunung Sari Peliatan, P. O. Box 1001
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MAYA SANUR RESORT & SPA Jalan Danau Tamblingan, P. O. Box 3253
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Last Updated: 24 August 2018
Maya Resorts (MR) acknowledges and respects your right to privacy. The major content of mayaresorts.com may be viewed without having to supply any personal information. When this is required, MR will request only the information necessary to answer your inquiry and use it only as follows.
The way in which your personal data is used and the choices you can make regarding its use, are explained in our privacy Policy. By interacting with us and submitting information or signing for any products and services we offer, you agree and consent to MR collecting, using, disclosing and sharing amongst themselves your personal information and disclosing such to the companies’ authorized service providers and relevant third parties in the mentioned in this Privacy Policy.
This Privacy Policy was last updated on the above date and may be revised periodically to ensure its consistency with our future developments, industry trends and/or any changes in legal or regulatory requirements.
What is Personal Information
Collection of Personal Information
Subject to requirements of applicable law, we collect Personal Information in following ways:
Use and Disclosure of Personal Information
We use Personal Information for our legitimate business and commercial interests, including the following:
Disclosure of your Personal Information
We may share your Personal Information with the following:
These third parties have access to your Personal Information only to perform necessary tasks and are obligated not to disclose or use it for any other purpose.
Log Information
Like most commercial websites, MR automatically logs all traffic to and from this website. These logs do not include any type of personal information that can identify you or your company. These logs include domain information that helps MR to improve its website, determine the cause of any problem and analyse statistically.
Cookies and Tracking Technology
Some parts of Maya Resorts website may use cookies, which enable MR to track usage patterns, enforce security, and offer you customized content. A cookie is a small text file that the website’s server places on your computer hard drive as a unique identifier. Note that our cookies do not collect personally identifiable information. You may disable the cookies associated with these technologies by changing the setting on your browser.
Links to Other Sites
This website contains hyperlinks to other sites. Note, however, that MR does not share personal information with any of these sites and is not responsible for their content and/or privacy policies.
Rights of Access, Correction, Erasure, and Restriction
We are happy to assist should you like to know what personal information we hold about you. However, to protect your personal information we require you prove your identity at the time of making such a request.
At any time you have the right to:
If you have any enquiries about this Privacy Policy, or at any time you wish to exercise any of these rights, please contact us at info@mayaresorts.com
COVID-19 Update: June 15, 2020
The safety and wellbeing of our guests is a top priority for Maya Resorts.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as yourself.
Considering the latest situation and measures being taken by the government authorities across the globe to reduce and prevent the increasing spread of this pandemic, we have reviewed and updated our policies accordingly:
Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:
Existing reservations for upcoming travel from June 15th, 2020 until July 31st, 2020 (hotel website, travel agents and third parties):
All existing reservations made before June 15th, 2020 that are for arrivals between June 15th, 2020 until July 31st, 2020 can be rescheduled to any dates up to 1 year ahead at the same rate, or cancelled without any penalty at up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate (non-refundable) reservations.
Existing reservations for upcoming travel from August 1st, 2020 onwards (hotel website, travel agents and third parties):
The booking conditions may apply under no exceptions.
Providing safe and clean environments for our guests and colleagues is always a top priority for Maya Resorts – even more so today. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit Maya Resorts.
The below precautionary and response measures are helping us continue to provide a safe and clean environment:
Comprehensive COVID-19 guidance is in place at Maya Resorts, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.
In this dynamic situation, we will keep updating this policy as new events come up.
Thank you for your comprehension.
The Management
MAYA RESORTS
Maya Resorts is proud to announce Maya SafeStay Guideline for re-opening of all Maya Resorts services post-COVID-19. The main objective of the guideline is to ensure optimum safety of our guests against being infected with the Corona-virus.
The guideline is to comply with recommendations from local authorities and with international organisations in charge of dealing with the pandemic, such as: World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), American Hotel & Lodging Association (AHLA), World Travel & Tourism Council (WTTC).
Because of the dynamic nature of the pandemic, the guideline prepares Maya Resorts to be ready for opening in 3 phases:
This phase is to ensure all existing health and safety features in the hotel are in good working condition before re-opening. Recommendations by local, national and international authorities for prevention of Covid 19 are to be communicated to all staff through posters, leaflets, WhatsApp messages and Google Drive library. A document containing latest emergency plans and reporting channels to local authorities should be readily available.
This phase is to give detailed instructions in steps for each hotel department operations in order to be prepared for all conceivable scenarios to ensure the highest guarantee of safety to guests and hotel staff.
The protocols are to be updated regularly to comply with changes in local regulations and to meet recommendations by WHO or CDC. Maya Resorts would like to recognise and thank Ecolab Inc., an American global provider of hygiene technologies and services to the food, energy, healthcare, industrial and hospitality markets. The collaboration with Ecolab has produced a set of protocols that give detailed and practical solutions for all departments to be Covid 19 ready.
Front Desk protocol is to cover maximum allowed occupancy, having a log book of guests body temperature, implementation of recommended safe distance and use of masks, ensuring use of Personal Protective Equipment (PPE) for specific circumstances, disinfecting of work stations and equipment, and encouraging guests to use mobile phone app to avoid physical exchange of documents.
Housekeeping protocol is to ensure cleaning of rooms with procedures to protect hotel employees from getting infected and to prevent cross contamination when cleaning rooms. This includes use of appropriate PPE, use of colour coded cleaning cloth and removal of non-essential items such as rugs and magazines. Amenities are to be reduced to only the essentials, and hand sanitizer gels are to be included in every room. Frequently handled items, such as television remote control, telephone, switches, door handles are to be disinfected everyday. Upon check out rooms are to be deep cleaned using recommended disinfectant, and further disinfected using UV light. As recommended by CDC for disinfecting confirmed Covid-19 area, rooms are to be left vacant for at least 24 hours, for an extra layer of safety.
Safety measures will be implemented that both guests and employees must follow. All service sittings will be arranged, the restaurants’ seating capacity will be reduced and it will be compulsory to disinfect your hands on entry.
Guests will not be handling food as our buffets will not be available. Only our Team members will be handling food.
Cutlery and table set up will be handled only when guests start service.
Pools will have capacity limits, there will be safe distances between lounge chairs and umbrellas. The frequency of cleaning the pool and jacuzzi areas will be increased, and water disinfectant products that are appropriate to the current situation will be used. Personal protection measures will also be respected, as staff will wear masks.
These examples are a few highlights taken from the new protocols, but there are many more actions that involve suppliers, transporters and distributors, which cover the use of lifts or how the bathrooms in communal areas are used, as well as new measures to be applied by the staff in Bar, Kitchens and Entertainment.
To ensure that all Covid-19 measures are implemented and of efficient and effective efforts, there must be good training and monitoring programs and regular monthly reviews of the protocols and programs to update with the latest recommendations from the local government and the pandemic authorities.
REFERENCES:
World Health Organization (WHO):
https://apps.who.int/iris/bitstream/handle/10665/331638/WHO-2019-nCoV-Hotels-2020.1-eng.pdf
Centers for Disease Control and Prevention (CDC):
https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html
American Hotel & Lodging Association (AHLA):
https://www.ahla.com/sites/default/files/safestayupdated.pdf
World Travel & Tourism Council (WTTC):
https://wttc.org/COVID-19/Safe-Travels-Global-Protocols-Stamp
The safety and wellbeing of our guests is a top priority for Maya Resorts.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as yourself.
Considering the latest situation and measures being taken by the government authorities across the globe to reduce and prevent the increasing spread of this pandemic, we have reviewed and updated our policies accordingly:
Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:
Existing reservations for upcoming travel from July 14th, 2020 until August 30th, 2020 (hotel website, travel agents and third parties):
All existing reservations made before July 14th, 2020 that are for arrivals between July 14th, 2020 until August 30th, 2020 can be rescheduled to any dates up to 1 year ahead at the same rate, or cancelled without any penalty at up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate (non-refundable) reservations.
Existing reservations for upcoming travel from September 1st, 2020 onwards (hotel website, travel agents and third parties):
The booking conditions may apply under no exceptions.
Providing safe and clean environments for our guests and colleagues is always a top priority for Maya Resorts – even more so today. We remain committed to upholding the highest standards of cleanliness and want you to feel at ease when you visit Maya Resorts.
The below precautionary and response measures are helping us continue to provide a safe and clean environment:
Comprehensive COVID-19 guidance is in place at Maya Resorts, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues.
In this dynamic situation, we will keep updating this policy as new events come up.
Thank you for your comprehension.
The Management
MAYA RESORTS
To create and maintain the sector benchmark for environmentally responsible style and personal luxury together with inspired service that exceeds guest expectations, with innovative management initiatives and a dedicated staff who take ownership to ensure the ultimate atmosphere for relaxation, refreshment and renewal.
Since its inception 2001, Maya Resorts have been incorporating sustainable tourism principles and practices into its operation. We continuously strive to refine our level of understanding of sustainability and periodically take time to review our sustainable practices in order to expand these practices and implement improvements wherever possible.
We aim to move towards sustainability where all concerns need to be integrated into a business strategy that leads the resort to be more resilient, pro-active to future challenges and opportunities. Our Sustainable Management Plan ensures long term profitability for the hotel, which will benefit its owners, its employees and its neighbors. Therefore, in May 2011 Maya Ubud took up the challenge to obtain Green Globe certification.
Green Globe is the premier global certification for sustainable travel and tourism. Green Globe Certification offers the world’s most recognized and longest running program allowing us, as one of the green leaders in the travel and tourism industry to confidently promote our environmental credentials along with our commitment to the people and prosperity of our destination, the village of Ubud, Bali.
|
MAYA UBUD RESORT & SPA Jalan Gunung Sari Peliatan, P. O. Box 1001
|
MAYA SANUR RESORT & SPA Jalan Danau Tamblingan, P. O. Box 3253
|
Legian Beach Hotel
Legian Beach Hotel sits as an oasis within bustling and vibrant environment of Legian, it is remarkable to discover the four hectares of gardens and parklands, which is the beautifully calming setting for Legian Beach Hotel. The vast tropical gardens of 40,000 square metres are fringed by the colourful destination on three sides and the famed beachfront on the fourth. Bali’s international airport is approximately a 30-minute drive.
For more information, please visit www.legianbeachbali.com
Candi Beach Resort & Spa
Escape from the hustle bustle of South Bali and embrace the tranquility of peaceful East Bali. Our charming resort is set within a coconut grove garden that gently rolls on to a beautiful private white sand beach. Natural colors and local materials have been blended to create a resort that harmonizes with the environment. The traditional architecture utilizes local materials from Bali and neighboring Indonesian islands, while the turquoise waters of the dreamy, palm fringed swimming pool appear to overflow into the azure sea. This welcome oasis is where the dream begins.
For more information, please visit www.candibeachbali.com or www.candibeachvillas.com
