Covid-19 Information

Last updated: 28 June 2022

Maya Resorts is proud to announce Maya SafeStay, a guideline created to update our Standards during the COVID-19 pandemic. The main objective of the guideline is to ensure optimum safety of our guests, providers and members against being infected with the Corona-virus.

Both our Resorts were certified CSHE by local authority Kementerian Pariwisata dan Ekonomi Kreatif, a mandatory step in Indonesia to operate Hotels during the pandemic. The guideline is to comply with recommendations from local authorities and with international organisations in charge of dealing with the pandemic, such as: PHRI (Indonesian Hotels and Restaurants Association), World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), American Hotel & Lodging Association (AHLA), World Travel & Tourism Council (WTTC). We continue monitoring closely the most current guidelines from all of them.

For any concerns or questions, feel free to contact our Management at

Arrival & Departure

As any guest, provider or Team member access our premises, there are standing written instructions on the protocol to follow:

  • Temperature check before guests, Team members and providers enter the property.
  • Guests can request preference for level of interaction with our Team during their stay.


We want to make your room a temple. A safe space where we have intensified cleaning and disinfection processes, sealing some items to guarantee their sterility.

  • The daily room cleaning service will be provided only when the guests are outside the room. If guests do not want their room cleaned, towels will still be changed every day. 
  • There is no turndown service to avoid contact between guests and our members. 
  • We use all chemicals recommended by Ecolab, a worldwide American company leader in the industry. 

Food & Beverage

  • Menus in rooms, restaurants and bars will be available through digital concierge, QR code and TV menu.

Fitness Centre & Spa

Spa will offer a reduced list of treatments adapted to this new situation and available on appointment. Customers can see the services available through the digital concierge or with a QR code.

  • Guests must shower before and after the treatment.
  • Facial shield and mask mandatory for facial treatments.

Common areas

  • Guests are asked to wear face masks while in the premises, use hand washing and sanitisation wherever available.
  • Antibacterial gel dispensers are stationed throughout the resorts' common areas.
  • Frequent disinfection and cleaning.
  • Limited capacity, social distance.


  • Communication with the majority of our Departments can be done through chat applications to reduce use of telephones and collateral.
  • Hotel and compendium information provided in guest room television, digital concierge and QR codes – reduction of printed collateral in rooms.

Our Team Members' Efforts

  • All Team members are required to report the body temperature and health condition before on duty, and are recorded.
  • Hand sanitizing spray is placed in the back of the house and Team members are required to wash and sanitize their hands frequently.
  • 100% of our Team members are fully vaccinated.


World Health Organization (WHO):

Centers for Disease Control and Prevention (CDC):

American Hotel & Lodging Association (AHLA):

World Travel & Tourism Council (WTTC):

Indonesian Hotels and Restaurants Association